Refund policy

RETURN & REFUND POLICY

Remains — operated by Kliks sp. z o.o.

Last updated: 2 March 2026

1. Seller Information

This website and the Remains brand are operated by:

KLIKS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Aleja Jana Pawła II 27
00-867 Warszawa
Poland

KRS: 0001193071
NIP: 5273181204
REGON: 542669290

Email: info@kliksagency.com

All purchases made through this website are concluded with Kliks sp. z o.o. as the seller.

2. Right of Withdrawal (14 Days)

In accordance with applicable European Union consumer protection laws, customers have the right to withdraw from a purchase within 14 days from the date of receiving the order, without providing any reason.

To exercise this right:

You must notify us of your decision to withdraw within 14 days of receiving the goods.
The returned item must be sent back within 14 days from the date you notify us.

3. Conditions for Return

To be eligible for a return:

The item must be unused and unworn
All original tags must be attached
The item must be in its original packaging
Proof of purchase must be provided

We reserve the right to refuse returns that do not meet these conditions.

4. Return Procedure

To initiate a return, please contact:

info@kliksagency.com

Include:

Full name
Order number
Reason for return

After receiving confirmation, the parcel must be sent by courier (preferably InPost) to the company address below:

KLIKS SPÓŁKA Z O.O.
Aleja Jana Pawła II 27
00-867 Warszawa
Poland

We do not accept:

Parcel locker returns
Letters
Polish Post (Poczta Polska) parcels
Returns sent without prior contact

The customer is responsible for covering the cost of return shipping.

We strongly recommend using a tracked shipping method, as we are not responsible for parcels lost during return shipment.

5. Processing of Returns

Returns will be processed within a maximum of 14 days from the date the returned parcel is received at our office.

During this time, the returned product will be inspected.

If the return is approved, the refund will be issued to the original payment method.

We may withhold the refund until we have received the returned goods or proof that they have been sent back.

6. Refunds

If the return is approved:

The refund will be issued to the original payment method used for the purchase.
Refunds will be processed within 14 days of receiving and approving the returned item.

Original shipping costs are refundable only where required by applicable law.

Processing times may vary depending on your bank or payment provider.